Refund policy
Returns & Refund Policy
Because all of our products are made to order by our print-on-demand partners, we are unable to accept returns or exchanges for reasons such as change of mind or incorrect size selection. Please check our size guides carefully before ordering.
Faulty or Misprinted Items If your item arrives damaged, misprinted, or defective, we will arrange a free replacement or full refund. To be eligible, you must contact us within 30 days of delivery with:
- Your order number
- A clear photo of the issue
Lost or Undelivered Orders If your order hasn't arrived within the expected timeframe, please contact us and we will investigate with our fulfilment partner and arrange a replacement or refund where appropriate.
How to Contact Us Email us at alan@psychologyshop.uk with your order number and details of the issue. We aim to respond within 2 business days.
Your Statutory Rights Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.